Rooots

Legal

Terms of Service

Last updated: June 17, 2026 · Version 1.0

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Rooots LLC, an Idaho limited liability company ("Rooots," "we," "us," or "our"), governing your access to and use of the rooots.net website and the app.rooots.net software-as-a-service application (collectively, the "Service").

BY CLICKING "I AGREE," CREATING AN ACCOUNT, OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.

1. Eligibility

You must be at least 18 years old and have the legal authority to enter into contracts to use the Service. By using the Service, you represent and warrant that:

  • You are at least 18 years of age
  • If you are using the Service on behalf of a business entity, you have the authority to bind that entity to these Terms
  • All registration information you provide is accurate, current, and complete
  • You will maintain the accuracy of your information

2. The Service

2.1 What Rooots Provides

Rooots provides a software-as-a-service operating system for owner-led businesses. Features include but are not limited to:

  • Compliance and certification tracking
  • Document management with AI-powered scanning ("Smart Scan")
  • AI Visibility scoring of your business presence
  • Vendor, employee, and equipment records
  • Daily operational briefings
  • Knowledge base and decision tree tools
  • Voice-based onboarding

2.2 Service Availability

We use commercially reasonable efforts to keep the Service available and operating. However:

  • We do not guarantee uninterrupted, error-free, or 100% available service
  • Scheduled maintenance, third-party outages, force majeure events, and unforeseen technical issues may cause downtime
  • We are not liable for damages arising from Service unavailability

2.3 Service Changes

We reserve the right to:

  • Modify, suspend, or discontinue any feature of the Service at any time
  • Update, enhance, or change the user interface
  • Add new features (which may have separate terms)

For material changes that adversely affect existing customers, we will provide reasonable notice.

3. Account Registration

3.1 Creating an Account

To use the Service, you must create an account with accurate information. You are responsible for:

  • Maintaining the confidentiality of your password
  • All activities that occur under your account
  • Notifying us immediately of unauthorized account access
  • Ensuring all team members you invite comply with these Terms

3.2 Account Security

You may not:

  • Share your account credentials with anyone except authorized team members
  • Allow multiple users to share a single user account (each user must have their own login)
  • Use someone else's account without authorization

We are not liable for losses arising from unauthorized account access caused by your failure to maintain security.

4. Subscription, Billing, and Payment

4.1 Free Trial

We offer a 7-day free trial of the Service. No credit card is required to start a trial.

  • At the end of the trial period, if no payment method has been added, your account will be locked
  • Your data is preserved during the locked period
  • You may unlock your account at any time by adding a payment method and activating a subscription

4.2 Subscription Fees

  • The Service is offered at $89.00 USD per month per business account, billed monthly
  • All fees are exclusive of applicable taxes, which will be added at checkout where required
  • Fees are subject to change with 30 days advance notice; existing subscribers' renewals will use the new rate

4.3 Payment Processing

Payment is processed by Stripe, Inc. By providing payment information, you authorize us to charge your designated payment method:

  • Monthly on the same date as your initial subscription
  • For any additional services or fees you agree to

You are responsible for keeping payment information current. If a payment fails, we will retry and notify you. After three failed attempts over fourteen days, your account will be suspended.

4.4 Refunds

Refunds are issued on a case-by-case basis at the sole discretion of Rooots. To request a refund, contact support@rooots.net with your reason. We generally consider:

  • Service unavailability lasting more than 72 consecutive hours
  • Documented technical errors that prevented Service use
  • Cases where the Service materially failed to perform as described

Refunds, when granted, are typically issued as account credit or pro-rated reimbursement to the original payment method within 30 days.

4.5 Cancellation

You may cancel your subscription at any time from your account settings:

  • Cancellation takes effect at the end of the current billing period
  • You will retain access to the Service through the end of the paid period
  • No refunds are issued for partial months upon cancellation

4.6 Failure to Pay

If your subscription is suspended for non-payment:

  • You will retain read-only access for 30 days
  • After 30 days, your account may be terminated and data deleted (see Section 13)

5. License and Acceptable Use

5.1 License Grant

Subject to your compliance with these Terms and timely payment of fees, Rooots grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

5.2 Restrictions

You may NOT:

  • Reverse engineer, decompile, or disassemble the Service
  • Copy, modify, or create derivative works of the Service
  • Resell, sublicense, or redistribute the Service
  • Use the Service to develop a competing product
  • Use automated systems (bots, scrapers) to access the Service without permission
  • Circumvent any security or access controls
  • Use the Service in violation of any law or regulation
  • Upload malicious code, viruses, or harmful content
  • Use the Service to harass, threaten, or defame others
  • Upload content that infringes intellectual property rights of others
  • Attempt to access accounts or data belonging to other customers
  • Conduct security testing or penetration testing without prior written authorization

See our Acceptable Use Policy for additional restrictions.

5.3 Termination for Violation

We may suspend or terminate your account immediately, without refund, for material violations of these Terms.

6. Customer Data

6.1 Ownership

You retain all ownership rights in the data you upload, enter, or generate using the Service ("Customer Data"). This includes documents, business records, employee information, vendor records, and any other information you provide.

6.2 License to Rooots

You grant Rooots a limited license to use Customer Data solely to:

  • Provide and operate the Service
  • Improve the Service (using aggregated, anonymized data only)
  • Comply with legal obligations
  • Enforce these Terms

We do NOT use Customer Data to train artificial intelligence models. We do NOT sell Customer Data. We do NOT share Customer Data with third parties for their marketing purposes.

6.3 Responsibility for Customer Data

You are solely responsible for:

  • The accuracy, legality, and appropriateness of Customer Data
  • Obtaining all necessary consents from individuals whose data you upload (employees, customers, vendors)
  • Compliance with applicable privacy laws regarding the data you collect and store
  • Backing up Customer Data critical to your operations

6.4 Data Deletion

You may delete Customer Data at any time through the Service. Upon account termination, see Section 13 for data deletion policies.

7. AI Features Disclaimer

7.1 Nature of AI Features

The Service includes features powered by artificial intelligence, including:

  • Smart Scan: AI extraction of data from document images (powered by Anthropic Claude)
  • Voice Onboarding: AI transcription of voice input (powered by OpenAI Whisper)
  • AI Visibility Score: AI analysis of your business's online presence (powered by Anthropic Claude)
  • AI Briefings: AI-generated summaries and recommendations

7.2 Limitations of AI

AI features are provided "AS IS" with no guarantee of accuracy. Specifically:

  • AI may misread, miscategorize, or fail to extract document information
  • AI-generated content may contain errors, omissions, or inaccuracies
  • AI Visibility Scores are estimates, not guarantees of actual search performance
  • AI recommendations are not professional advice (legal, accounting, medical, etc.)

7.3 Your Responsibility

You remain solely responsible for verifying AI-generated content before relying on it for any business decision. Rooots is not liable for damages arising from your reliance on AI-generated content.

8. Compliance Tracking Disclaimer

8.1 Service is Informational

The Service tracks compliance requirements (licenses, certifications, inspections, renewals) based on data you provide and our database of regulatory requirements. However:

  • The Service is informational only and does NOT constitute legal, regulatory, or compliance advice
  • Regulatory requirements change frequently; we make commercially reasonable efforts to keep our database current but cannot guarantee accuracy
  • Local jurisdiction variations may not be fully captured
  • You remain solely responsible for actual compliance with all applicable laws and regulations

8.2 Renewal Reminders

We provide automated reminders for upcoming renewals and inspections. These reminders are best-effort:

  • Reminders may fail to send due to technical issues, email delivery problems, or other factors
  • You are responsible for tracking critical deadlines independently
  • Rooots is not liable for missed deadlines, expired licenses, failed inspections, or any consequences arising from missed compliance dates

9. Intellectual Property

9.1 Rooots' Property

The Service, including its design, code, content, trademarks, and features, is owned by Rooots LLC and protected by intellectual property laws. These Terms do not grant you any rights in Rooots' intellectual property other than the limited license described in Section 5.

9.2 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant Rooots a perpetual, royalty-free, worldwide license to use that feedback without compensation or obligation to you.

9.3 Customer Trademarks

You retain all rights in your business name, logos, and trademarks. You grant Rooots a limited license to display them within the Service interface (e.g., showing your business name on your dashboard).

10. Disclaimers

10.1 NO WARRANTIES

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

ROOOTS SPECIFICALLY DISCLAIMS:

  • Warranty of merchantability
  • Warranty of fitness for a particular purpose
  • Warranty of non-infringement
  • Warranty that the Service will be uninterrupted, secure, or error-free
  • Warranty that defects will be corrected
  • Warranty regarding the accuracy or reliability of the Service or any content

10.2 Third-Party Services

The Service integrates with third-party services (Stripe, Anthropic, OpenAI, Google, etc.). Rooots is not responsible for:

  • The availability, accuracy, or reliability of third-party services
  • Changes to third-party services that affect Rooots functionality
  • Damages arising from third-party service failures

11. Limitation of Liability

11.1 EXCLUSION OF INDIRECT DAMAGES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ROOOTS BE LIABLE FOR:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • LOST PROFITS, LOST REVENUE, OR LOST BUSINESS OPPORTUNITIES
  • LOST DATA OR LOST GOODWILL
  • BUSINESS INTERRUPTION
  • COST OF SUBSTITUTE PRODUCTS OR SERVICES

EVEN IF ROOOTS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 LIABILITY CAP

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROOOTS' TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF:

  • THE AMOUNT YOU PAID TO ROOOTS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR
  • $100 USD

11.3 Essential Purpose

The limitations in this Section 11 apply even if a limited remedy fails of its essential purpose.

11.4 Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Rooots LLC, its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from:

  • Your violation of these Terms
  • Your violation of any third-party right, including intellectual property or privacy rights
  • Your Customer Data or content you upload
  • Your use of the Service in violation of applicable law
  • Disputes between you and your employees, vendors, customers, or other third parties

13. Account Termination

13.1 Termination by You

You may terminate your account at any time through your account settings or by emailing support@rooots.net.

13.2 Termination by Rooots

We may suspend or terminate your account immediately and without notice for:

  • Violation of these Terms
  • Non-payment of fees
  • Fraudulent activity
  • Abuse of the Service or other users
  • Legal requirement

We may also terminate accounts with 30 days notice for any reason.

13.3 Effect of Termination

Upon termination:

  • Your access to the Service ends immediately (or at end of paid period if you cancel)
  • Customer Data is retained read-only for 30 days post-termination
  • After 30 days, all Customer Data is permanently deleted
  • Sections that by their nature should survive termination shall survive (including IP, liability, indemnification, dispute resolution)

13.4 Data Export

You may export your data at any time before termination. Export functionality is available in your account settings.

14. Dispute Resolution and Arbitration

14.1 PLEASE READ THIS SECTION CAREFULLY

THIS SECTION REQUIRES ARBITRATION TO RESOLVE DISPUTES AND LIMITS YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS.

14.2 Informal Resolution First

Before initiating arbitration, you agree to attempt to resolve disputes informally by contacting support@rooots.net. We will work in good faith to resolve issues within 30 days.

14.3 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

  • Arbitration shall be conducted in Coeur d'Alene, Idaho, or via video conference
  • Arbitration shall be conducted by a single arbitrator
  • Judgment on the award may be entered in any court of competent jurisdiction

14.4 Class Action Waiver

YOU AND ROOOTS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

14.5 Exceptions

Either party may seek injunctive relief in court to protect intellectual property rights, confidential information, or to prevent unauthorized access to the Service. Small claims court actions are permitted where available.

14.6 Opt-Out

You may opt out of arbitration by sending written notice to support@rooots.net within 30 days of accepting these Terms. The notice must include your name, account email, and a clear statement that you opt out of arbitration. Opting out does not affect other provisions of these Terms.

15. Governing Law

These Terms are governed by the laws of the State of Idaho, without regard to its conflict of law principles. Subject to the arbitration provisions above, any litigation shall be brought exclusively in the state or federal courts located in Kootenai County, Idaho.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Rooots regarding the Service.

16.2 Modifications

We may modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 14 days before they take effect. Continued use of the Service after changes constitutes acceptance.

16.3 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.4 No Waiver

Failure to enforce any provision of these Terms is not a waiver of that provision or any other provision.

16.5 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms freely (e.g., in connection with a merger or acquisition).

16.6 Force Majeure

Neither party shall be liable for failure to perform due to causes beyond reasonable control, including natural disasters, acts of war, terrorism, pandemic, government action, internet failures, or third-party service outages.

16.7 Notices

Notices to you may be sent via email to the address associated with your account. Notices to Rooots should be sent to support@rooots.net.

16.8 Independent Contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

17. Contact

Rooots LLC Coeur d'Alene, Idaho Email: support@rooots.net

By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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